User Data Deletion

How to request deletion

1. Email support@enthiramatix.com from the email address registered with your Enthira account.
2. Use the subject line Enthira data deletion request.
3. Include the account details listed below.
4. We will verify that you are the account owner or an authorized administrator before deleting data.

Email a deletion request

Details to provide

• Your full name and registered Enthira email address.
• Your company name and Enthira company or account ID, if known.
• The WhatsApp Business display number and Meta Business or WhatsApp Business Account ID, if your request concerns a connected integration.
• Whether you want to delete only the Meta/WhatsApp connection, your individual account, or the entire company workspace.

Data covered by a deletion request

Depending on your requested scope and your authority over the company workspace, deletion may include:

• Enthira profile, authentication linkage and company membership data.
• Company workspace data such as CRM contacts, employee records, inventory, uploaded files, automations and operational records.
• Meta and WhatsApp integration data, including Meta Business and WhatsApp Business Account identifiers, phone-number identifiers, display numbers, integration metadata and stored authorization credentials.
• WhatsApp message jobs, recipient information, uploaded message media and related processing or delivery records that are not required to be retained.
• Associated preferences, notifications and eligible activity records.

Processing time

We aim to acknowledge your request within 7 business days and complete verified deletion requests within 30 days. If additional time is needed because the request is complex or subject to a legal obligation, we will notify you using your registered email address.

Information we may retain

We may retain limited information when required by applicable law or reasonably necessary for tax and accounting obligations, transaction records, fraud prevention, security investigations, dispute resolution, enforcement of agreements or establishment and defence of legal claims. Where possible, retained information will be restricted or de-identified and will be deleted when the applicable retention requirement ends. Residual copies may remain in encrypted backups until those backups are securely overwritten through their normal retention cycle.

Confirmation

After processing the request, we will send a completion confirmation or an explanation of any information that must be retained to the verified account email address.

Contact

Questions about deletion requests can be sent to support@enthiramatix.com.